Automatic Payment
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What is the Automatic Payment?
The Automatic Payment feature allows you to have the amount of your energy bill automatically withdrawn from a checking or savings account, or your VISA® or MasterCard®, each month on the due date -- no more writing checks or worrying about late payments. (Note, business customers cannot use the credit card option at this time but may use a checking or savings account.)
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Is everyone eligible for the Automatic Payment feature?
No, customers who have had one or more payments returned in the last 12 months for insufficient funds, or who maintain 90-days overdue bills are not eligible for this payment option. Any customer enrolled in Automatic Payment who encounters one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.
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How do I enroll?
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When will Automatic Payment take effect on my account?
Enrollment takes effect within 48 hours. You will notice two changes on your billing statement:
- The words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
- The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
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When will my first payment be withdrawn?
Your payment will be automatically withdrawn on the due date. Your paper bill will arrive approximately 17 days before the due date, so that you can see exactly when and how much will be withdrawn from your account. Until your bill statement arrives marked with the words "Automatic Payment Plan," continue to make your payments as you normally would.
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Will I still receive a bill in the mail?
Yes. You will continue to receive a paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill paperless billing. To enroll, select "View my Bill" from the Billing / Payment tab.
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What if I change banks or want to use a different credit card?
To change your banking information, sign in and select the My Payment Preferences link from the left navigation of the My Account tab. Follow the prompts to change your bank or credit card information.
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My credit card has expired what should I do?
Sign into your account. Select the link "My Payment Preferences" and select "Update" in order to revise your credit card information.
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How do I unenroll from Automatic Payment?
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Can I still make a one-time or scheduled online payment if I’m signed up for Automatic Payment?
Yes. Even though you are an Automatic Payment customer, we will accept any payment amount at anytime. From the Billing /Payment tab, select "Pay my Bill" then "Make a Payment." Follow the prompts to make a payment. On the due date for your recurring payment, DTE Energy will take out only what you owe.
For example, your account currently has a $15 statement balance that will be automatically paid by your Automatic Payment program on August 17. However, on August 10, you login and make a one-time payment of $10. Now, on August 17, DTE Energy will only automatically take $5 from your elected payment method.
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Why was my payment declined?
We are unable to process your payment. It has been declined by your financial institution for reasons such as:
- Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
- Your bank account information is incorrect. Go to Payment Preferences to correct it.
- Insufficient funds. Please choose another form of payment.
- Your financial institution has placed a hold on your account. Please contact your bank or credit card company directly.
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