|
Click the question to view the answer. Click again to close.
+
Can I view my bill statement online?
Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.
If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.
If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.
+
Why am I unable to view my bill?
Inability to view your bill image it may be caused by the following reasons:
-
- Your system does not have the Adobe Acrobat software required to display the image. Go to the Adobe web site to install the free download of the latest version.
- Your system’s version of Adobe needs to be updated.
- If you are using later than Adobe Acrobat 7.0.8 (e.g. Adobe Acrobat 9), you may need to uninstall and reinstall Adobe.
- Please go to the Adobe web site to install the free download.
- If you are still having problems, open your bill using Adobe instead of Internet Explorer. To do so:
- In Adobe Reader or Acrobat, choose Edit Preferences.
- Select Internet.
- Deselect Display PDF In Browser, and then click OK.
- Close Adobe.
- Your browser version needs to be updated.
- Your Pop-up blocker setting in Internet Explorer 8 may be unchecked.
- You will need to check the box that reads “show information when pop-up is blocked”.
- You must make sure that you are allowing pop-ups through the Internet Explorer 8 options in order to view your bill online.
- The security settings for Windows 7 or Windows Vista Systems need to be modified:
- Internet Explorer recommends a higher level of security in order to view PDF bills online.
- To correct this problem, please complete the following steps:
- Set your Internet Explorer security level to MEDIUM.
- Set your Internet Explorer pop-up blocker to OFF.
- Modify security settings by clicking on EDIT then PREFERENCES within the Adobe application.
- Click SECURITY PREFERENCE then click ADVANCED PREFERENCES.
- Click the SECURITY (ENHANCED) PREFERENCE then uncheck the enhance security option.
- If the problem persists, please contact us
| |
top
eBill Paperless Billing
Click the question to view the answer. Click again to close.
+
What is eBill paperless billing?
View and print your energy bill online, for free, using DTE Energy eBill paperless billing. After signing up, you will receive an e-mail notification that your bill is ready to be viewed and paid. You will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly e-mail reminder when your bill is available online.This program is compatible with our Pay Online, Automatic Payment and BudgetWise® Billing programs.
+
How do I know when my bill is ready?
You will receive an e-mail notification that your bill is ready to be viewed approximately 17-20 days before the bill's due date. This notification is sent to the e-mail address that you use when you sign in at dteenergy.com. Follow the link provided in the e-mail notification to view and pay your bill. If you experience a problem receiving your e-mail notifications, please contact us.
+
How do I view my bill?
You can follow the link provided in your e-mail notification or you can view your bill by signing in to your account on this Web site. Select the bill you want to view from the drop down menu. Usually up to six months of bills are available for viewing.
+
How do I pay my bill?
We offer a variety of ways to pay your bill online. Please see our online payment section for more information.
+
How do I cancel eBill paperless billing?
You may cancel eBill paperless billing at any time. Once your cancellation request has been processed, you will begin receiving a paper bill again. Click here to unenroll. Follow the prompts to complete the unenrollment process.
+
What happens if I make a late payment?
The same late payment charges that apply to paper bills apply to eBill paperless bills as well. A two percent late fee is charged to any account paid after the due date.
+
How do I view the bill inserts I would have received with my paper bill?
When you are enrolled in eBill paperless billing, you will no longer receive newsletters or inserts in the U.S. mail. However, if a bill insert is included in the paper bill, it will be available online. You can view all bill inserts here.
+
How do I enroll multiple accounts?
If you receive multiple bill statements, you will have the opportunity to select which account(s) to enroll in DTE Energy eBill during the enrollment process.
+
Is eBill secure?
Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet. For security reasons, bill details are not sent via e-mail. For security and privacy, you must sign in at dteenergy.com with your user ID and password to view your bill statements.
+
Why am I unable to view my bill?
Inability to view your bill image it may be caused by the following reasons:
-
-
- Your system does not have the Adobe Acrobat software required to display the image. Go to the Adobe web site to install the free download of the latest version.
- Your system’s version of Adobe needs to be updated.
- If you are using later than Adobe Acrobat 7.0.8 (e.g. Adobe Acrobat 9), you may need to uninstall and reinstall Adobe.
- Please go to the Adobe web site to install the free download.
- If you are still having problems, open your bill using Adobe instead of Internet Explorer. To do so:
- In Adobe Reader or Acrobat, choose Edit Preferences.
- Select Internet.
- Deselect Display PDF In Browser, and then click OK.
- Close Adobe.
- Your browser version needs to be updated.
- Your Pop-up blocker setting in Internet Explorer 8 may be unchecked.
- You will need to check the box that reads “show information when pop-up is blocked”.
- You must make sure that you are allowing pop-ups through the Internet Explorer 8 options in order to view your bill online.
- The security settings for Windows 7 or Windows Vista Systems need to be modified:
- Internet Explorer recommends a higher level of security in order to view PDF bills online.
- To correct this problem, please complete the following steps:
- Set your Internet Explorer security level to MEDIUM.
- Set your Internet Explorer pop-up blocker to OFF.
- Modify security settings by clicking on EDIT then PREFERENCES within the Adobe application.
- Click SECURITY PREFERENCE then click ADVANCED PREFERENCES.
- Click the SECURITY (ENHANCED) PREFERENCE then uncheck the enhance security option.
- If the problem persists, please contact us
top
|
Click the question to view the answer. Click again to close.
+
Why does my bill seem high?
The amount of your bill is impacted by many factors. Is your bill based on an actual meter reading or was it estimated? Does it show an adjustment for previous estimated meter readings? Did your normal energy use change during the billing period? Our Bill Analyzer tool can help you diagnose why your bill has changed. It can also give you personalized tips to help you manage your energy use.
+
How do I update my billing address?
Open the My Account tab in the top navigation. This opens your account summary page. At the left, you'll see a navigation link called My Profile. Expand that navigation topic to find the Update Billing Address link.
+
If I have a credit on my account, will I automatically receive a refund check?
A refund check will automatically be generated if no active payment agreements exist on your account and the refund is less than $500. If the refund is greater than $500, a manual review of the account is required before a refund check can be issued.
| |
top
|
Click the question to view the answer. Click again to close.
+
I want to make a payment online for the first time. How do I do this?
You will need to register for online access. Once registered, follow these steps to make an online payment:
- Select the "Make a Payment" button located on the My Account screen.
- Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
- Once you have added your payment information, enter your payment date, amount and select your Payment Method.
- Select “Continue”.
- Check the payment terms and conditions checkbox.
- Click the “Confirm Payment” button to complete your transaction
+
How do I pay my bill online?
You will need to register for online access. If you are already registered, login to dteenergy.com
- Select the "Make a Payment" button located on the My Account screen.
- Enter your payment date, amount and select your Payment Method.
- Select "Continue".
- Check the payment terms and conditions checkbox.
- Click the "Confirm Payment" button to complete your transaction.
+
Do I need to enroll to pay online?
You need to register (requires an e-mail address and password) your DTE Energy account and set a payment method. Select the "Sign In" link above the navigation column on the left side of the Web page. Choose "Register" and follow the prompts to register your account. Upon completion of your registration, your Account Summary screen will be presented. Select the account you wish to pay and click "Make a Payment.” Follow the prompts to set up your payment method and complete your online payment.
+
Will I still receive a paper bill?
Yes, your bill will still be mailed to you. But if you like paying online, you may want to try our eBill paperless billing program to have your bill delivered electronically. With eBill, we send you an e-mail each month when your bill is ready to be viewed. To enroll in eBill, select "View my Bill" from the Billing / Payment tab.
+
Can I pay with a credit card?
Customers may pay online with a Visa® or MasterCard®.
+
My credit/debit card has expired what should I do?
1. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
2. Select the "Delete" button to remove your expiring credit/debit card.
3. Once you have deleted your card information, choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
4. Select the "Add Credit/Debit Card" button to add your new card information.
Additional instructions if you are an Automatic Payment Plan customer:
To continue in the Automatic Payment Plan you must complete the steps below. Otherwise your Automatic Payment Plan will end.
5. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
6. Click on "Enroll in Automatic Payment Method" button at the bottom of
the screen and select the credit/debit card you just added as the payment method to use for Automatic Payment.
Note: if today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
+
Can I make a payment using a gift card?
If you have a gift card that has the Visa® or MasterCard® logo on it, you may use it to pay your DTE Energy bill. Please check the terms and conditions that apply to your specific gift card.
+
How do I pay multiple accounts?
If you receive multiple statements, you will have the opportunity to select which account(s) you would like to pay online. Open the My Account tab. Select the account you wish to pay. Then click “Make a Payment” to get started.
+
Why am I not able to enter a payment date using the calendar pop up?
The payment calendar runs off a browser session that is tied to the date and year set on your computer. The calendar on your computer must be set to the correct date and year.
Follow these steps to set the correct date on your computer.
- Double click on the clock (located on the lower right tool bar on most computers).
- Set the correct date, year and time by using the drop down tools.
- Click APPLY then OK to save the settings.
Once you adjust your computer's calendar, you may have to refresh your browser before making a payment.
+
When does my payment get posted?
Payments are posted to your DTE Energy account on the payment date. We usually post payments by 8 p.m. If you are signed up for Automatic Payments, we will post your payment to your DTE Energy account by 8 p.m. on your due date.
Payments may be presented to your bank or credit card company as early as 3 a.m. on your due date/payment date. It is your responsibility to ensure funds are available for payment.
+
Can I make a same day payment?
Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1:00 p.m. will automatically be applied on the next business day.
+
How do I know my online payment has posted?
After you have completed an online payment (or a payment has been posted to your account automatically through recurring or automatic payments), a payment record will appear in your payment activity table. (View your payment activity table by selecting the My Account tab.) Depending on the status of your payment, you may see any of the following status labels:
Processed – indicates that your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due. Note: A payment indicated as 'processed' may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated (e.g. if you have been issued a new credit card and your expiration date has changed). Always check with your financial institution to ensure that electronic payments have been successfully posted.
Pending – This status will appear if you have a payment for today or scheduled payments for any day in the future. Automatic payments that will be posted to the billing system will also have this status. Payments made for today’s date cannot be canceled or modified while future dated payments can be modified or canceled.
+
Can I set up Automatic payments?
+
How do I change bank or credit card information?
Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method. Likewise changed back account information will require you to create a new Payment Method.
Sign into your account and select “Maintain Payment Methods” from the left-hand navigation options.
First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information.
If you’re enrolled in Automatic Payments, and the expired card/account is your designated Automatic Payment program card, select a different card/account for your Automatic Payments.
You may now delete the old card/account.
We understand that this seems like a lot of effort just to enter updated card information. But it allows us to provide the absolute highest level of protection for your financial account information.
+
How do I modify or cancel a scheduled payment?
Payments can be scheduled or canceled one business day before the payment date.
To modify a scheduled payment, select the My Account tab. Your payment activity table is located immediately below your account summary. Payments that are eligible to be modified will have a “Modify” button next to the payment record. Simply click on the “Modify” button next to the payment you wish to change. You will then be taken to the Modify Payment screen where you may elect to change the amount, withdraw date, and/or payment method. After the change has been successfully processed, you will receive a new confirmation number and the old payment record will be removed from the payment activity table.
To cancel a payment, simply click on the “Cancel” button next to the payment you wish to cancel. Follow the on screen steps to complete the cancel process. After the payment has been successfully cancelled, it will be removed from the payment activity table.
+
Why was my payment declined?
We are unable to process your payment. It has been declined by your financial institution for reasons such as:
- Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
- Your bank account information is incorrect. Go to Payment Preferences to correct it.
- Insufficient funds. Please choose another form of payment.
- Your financial institution has placed a hold on your account. Please contact your bank or credit card company directly.
+
What is the maximum payment amount I can make for an immediate or scheduled payment?
The credit card limit is $99,999.99 and the check payment limit is $499,999.99
+
Why do I need to provide a name for each of my payment methods?
The payment method description allows you to label your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.
+
How do I change the name I assigned to my payment method?
Sign into your account. Select the link "Maintain Payment Methods" and select "Update" in order to revise your payment method description.
+
Why can't I have more than 5 payment methods for my account?
Due to our bank processing system, you are only allowed to have up to 5 payment methods per user id.
| |
top
Click the question to view the answer. Click again to close.
+
How does the program work?
We review the energy use at your current address for the previous 12 months and use current energy prices to calculate your budget amount. We bill you approximately this amount for the next 12 months. Your budget amount will be reviewed quarterly and could be adjusted up or down if there is a significant difference between the budget amount and your actual usage. The 12th month is your settlement month and we will notify you of the difference between the energy you used and the amount you have paid. This difference will be rolled over into the next budget year. We will use messages on your bill statement to notify you of changes to your budget.
+
Who can benefit?
Do you like convenience and simplicity? Are you a person who wants "regularity" in your household budget – and who can't afford a more-this-month payment? Would you like to shift high monthly bills to months where you're able to pay more? Are you are struggling with a high current bill? Would you like to better "time" your payments with other household bills?
Then you can benefit from BudgetWise Billing! The program offers many benefits, including:
Predictability - Level the ups and downs of seasonal heating and cooling bills.
Flexible Payment Date - Pay on the date that works best for you.
Convenience – When paired with our Automatic Payment and eBill programs, BudgetWise Billing is a "hands-free" way to manage your utility bill.
+
Who is eligible?
DTE Energy customers with active service are eligible to participate if you have no past due balances and are not enrolled in any other payment plan.
+
What are some the new BudgetWise Billing features?
-
Enrollment – Upon enrollment, you are able to defer all or a portion of your current bill over the next 12 months. If you are struggling with a high current bill, enroll in BudgetWise Billing and the amount of that bill will be divided by 12 and added to your budget amount for the next 12 months.
-
Flexible Payment Date – You get the ability to pay your bill on the date of your choice and not be penalized with late payment fees, collection calls or negative credit reporting.
-
Quarterly Recalculation – We review your budget amount every three months to minimize over or underpayment. We’ve also added a threshold to the recalculation process to minimize the changes to your budget amount and we will only change your budget amount if absolutely necessary. The threshold means we won’t change your budget amount unless it is off by at least 10%.
-
Settlement Process – We’ve changed our settlement process to eliminate the possibility of a large payment due at the end of the budget year. Currently, any balance left at settlement month will be rolled over into the next 12 months. You always have the option of paying the balance in full or receiving a refund if we've collected too much.
+
How do I enroll?
You can enroll on dteenergy.com with a registered account. If you need to create an account, learn how to register here.
Once you have an account, follow these steps:
- Click
- Select the account(s) you wish to enroll.
Your current amount due is displayed next to the account number. If you are unable to pay this amount in full by the due date, you may roll it into your budget and pay it over the next 12 months.
- Enter the amount you are able to pay by the due date in the “Initial Payment” field.
- Click on Continue Enrollment
- Review the monthly plan amount (the budget amount) and amount due on the “Review Information” page. If you need to change your “Initial Payment” amount, click the Back button. If the information is correct, click the Confirm Enrollment button.
- Your enrollment will be confirmed. This information can be printed by clicking on the Printer Friendly Format icon.
+
Can I set the date when I pay my bills?
Yes - with BudgetWise Billing your payment date is flexible. We still print the regular due date on your bill, but give you the flexibility to make the payment on the date of your choice. There will be no late payment fees, collection calls or negative credit reporting as long as you make your payment before the due date of the NEXT bill. If you fail to make your payment by this date, you will be removed from BudgetWise Billing.
+
Will I always pay the same amount all year?
No - you will not always pay the same amount all year. Your budget is calculated using the most recent 12 months of usage history along with current energy prices. We review your budget amount each quarter, again using the most recent 12 months of history along with current energy prices. Your budget amount won’t always change quarterly. We’ve added a threshold to the recalculation process to prevent unnecessary changes to your budget amount, so we will only modify it when absolutely necessary. The threshold means we won’t change your budget amount unless it is off by at least 10%.
+
Will my monthly budget amount change, why?
Your budget amount is based on your energy use, so it will change as your use changes. The most common reason for budget fluctuations is weather. When weather is hotter or colder than the previous year it will cause your budget to change. Other things that could cause your budget to change include: adding or removing appliances, adding or removing a hot tub or swimming pool or a change to the number of people living in your household.
Your budget won’t change immediately after taking steps to conserve energy. Your budget is based on the last 12 months of history, so it will take several months to see the impact to your budget. Also keep in mind that hotter or colder weather can increase your energy use and may offset the budget decrease you were expecting to see.
+
What is "settlement month?"
Settlement month is a reconciliation that is done in the 12th month of your budget year. We compare the charges for the energy used with the amount you paid for the prior year. The difference - your “settlement balance”- will be rolled over into the next budget year. If your settlement balance is a debit, it will be divided by 12 and added to your budget for the next 12 months. If your settlement balance is a credit, it will be divided by 12 and used to reduce your budget for the next 12 months. You will always be given the option to pay the settlement balance in full, apply the credit to your next bill, or receive a refund.
+
How do I read my BudgetWise Billing bill statement?
The left side of the bill, called “Your Payment Plan Summary” shows the amount due for your budget. The right side of your bill, called “Actual Balance Information” shows your actual energy charges. This is the amount you would be required to pay if you were NOT on the budget. It is important to monitor this part of your bill so you are aware of the balance on your account.
The “Important Information” section will contain messages pertaining to your budget. This is where we will inform you of any changes to your budget amount.
+
How can I opt-out of the program?
You may unenroll from this plan at any time. By doing so, you will owe the outstanding balance in addition to your current monthly charges.
top
Click the question to view the answer. Click again to close.
+
I want to pay my bill online for the first time. How do I do this?
You will need to register for online access. Once registered, follow these steps to make an online payment:
- Select the "Make a Payment" button located on the My Account screen.
- Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
- Once you have added your payment information, enter your payment date, amount and select your Payment Method.
- Select “Continue”.
- Check the payment terms and conditions checkbox.
- Click the “Confirm Payment” button to complete your transaction
+
How do I pay my bill online?
You will need to register for online access. If you are already registered, login to dteenergy.com
- Select the "Make a Payment" button located on the My Account screen.
- Enter your payment date, amount and select your Payment Method.
- Select "Continue".
- Check the payment terms and conditions checkbox.
- Click the "Confirm Payment" button to complete your transaction.
+
My credit card has expired what should I do?
1. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
2. Select the "Delete" button to remove your expiring credit/debit card.
3. Once you have deleted your card information, choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
4. Select the "Add Credit/Debit Card" button to add your new card information.
Additional instructions if you are an Automatic Payment Plan customer:
To continue in the Automatic Payment Plan you must complete the steps below. Otherwise your Automatic Payment Plan will end.
5. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
6. Click on "Enroll in Automatic Payment Method" button at the bottom of
the screen and select the credit/debit card you just added as the payment method to use for Automatic Payment.
Note: if today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
+
Can I make a payment over the phone?
Express Pay is telephone payment method for paying your bill. You can use Visa®, MasterCard®, a debit card or personal checking account to make your payment. Allow 2-4 business days for the payment to be applied to your DTE Energy account. As long as payment is made by 1 p.m. Eastern Time on the due date, you will not be charged a late fee.
To complete your Express Pay transaction, please call 800.477.4747.
+
Where do I mail a payment?
Simply return your DTE Energy payment coupon with a check or money order for the amount of your payment in the return envelope provided with your bill. Do not send cash. Please include all account number(s) on your check or money order. If you are paying more than one account, you can pay with one check or money order. Just return all payment coupons with your payment. If you do not have your coupon, include your complete account number on your check or money order. Please allow five days for U.S. Postal delivery to ensure your payment is received and processed by the due date.
Make checks payable to "DTE Energy"
If you have misplaced your return envelope, mail residential payments to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786
Payments for business accounts should be mailed to:
DTE Energy
P.O. Box 630795
Cincinnati, OH 45263-0795
+
How do I pay my bill in person?
Pay your bill in person at any of the many Authorized Payment Agents located conveniently throughout Michigan or at any of our Customer Office locations. To find an interactive listing of payment locations near you, enter your Zip Code on Pay in Person page, found in the Ways to Pay section of the Billing/Payment tab.
+
Can I view my bill statement online?
Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.
If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.
If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.
+
What is the maximum payment amount I can make for an immediate or scheduled payment?
The credit card limit is $99,999.99 and the check payment limit is $499,999.99
top
|
Click the question to view the answer. Click again to close.
+
My credit card has expired what should I do?
Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method. Likewise changed back account information will require you to create a new Payment Method.
Sign into your account and select “Maintain Payment Methods from the left-hand navigation options.
First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information.
If you’re enrolled in Automatic Payments, and the expired card is your designated Automatic Payment program card, select a different card for your Automatic Payments.
You may now delete the expired card.
We understand that this seems like a lot of effort just to enter updated card information. But it allows us to provide the absolute highest level of protection for your financial account information.
+
How do I change bank or credit card information?
Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method. Likewise changed back account information will require you to create a new Payment Method.
Sign into your account and select “Maintain Payment Methods from the left-hand navigation options.
First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information.
If you’re enrolled in Automatic Payments, and the expired card/account is your designated Automatic Payment program card, select a different card/account for your Automatic Payments.
You may now delete the old card/account.
We understand that this seems like a lot of effort just to enter updated card information. But it allows us to provide the absolute highest level of protection for your financial account information.
+
Why can't I pay using a bank account?
If you have had multiple returned payments within the last twelve months, you are not eligible to pay using a bank account. However, you can use a credit or debit card to make a one time payment or enroll in automatic payment processing.
+
Why do I need to provide a name for each of my payment methods?
The payment method description allows you to label your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.
+
How do I change the name I assigned to my payment method?
Sign into your account. Select the link "Maintain Payment Methods" and select "Update" in order to revise your payment method description.
+
Why can't I have more than 5 payment methods for my account?
Due to our bank processing system, you are only allowed to have up to 5 payment methods per user id.
| |
top
Click the question to view the answer. Click again to close.
+
I want to make a payment online for the first time. How do I do this?
You will need to register for online access. Once registered, follow these steps to make an online payment:
- Select the "Make a Payment" button located on the My Account screen.
- Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
- Once you have added your payment information, enter your payment date, amount and select your Payment Method.
- Select “Continue”.
- Check the payment terms and conditions checkbox.
- Click the “Confirm Payment” button to complete your transaction
+
Can I pay with a credit card?
Customers may pay online with a Visa® or MasterCard®.
+
Can I make a same day payment?
Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1:00 p.m. will automatically be applied on the next business day.
+
How do I know my online payment has posted?
After you have completed an online payment (or a payment has been posted to your account automatically through recurring or automatic payments), a payment record will appear in your payment activity table. (View your payment activity table by selecting the My Account tab.) Depending on the status of your payment, you may see any of the following status labels:
-
Processed – indicates that your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due. Note: A payment indicated as 'processed' may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated (e.g. if you have been issued a new credit card and your expiration date has changed). Always check with your financial institution to ensure that electronic payments have been successfully posted.
-
Pending – This status will appear if you have a payment for today or scheduled payments for any day in the future. Automatic payments that will be posted to the billing system will also have this status. Payments made for today’s date cannot be canceled or modified while future dated payments can be modified or canceled.
top
|
Click the question to view the answer. Click again to close.
+
What is the Automatic Payment?
The Automatic Payment feature allows you to have the amount of your energy bill automatically withdrawn from a checking or savings account, or your VISA® or MasterCard®, each month on the due date -- no more writing checks or worrying about late payments.
+
Is everyone eligible for the Automatic Payment feature?
No. Customers who maintain 90 days overdue bills are not eligible for this payment option. Also, customers who have had two or more payments returned by their financial institution may not use a checking or savings account. Any customer enrolled in Automatic Payment who encounters one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.
+
How do I enroll?
+
When will Automatic Payment take effect on my account?
If enrolling on the Automatic Payment plan online, your enrollment will be the next business day. If today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
If you are enrolling using our mail in form, we will process your request two to three business days after receiving it.
Once you are enrolled, the words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
+
When will my first payment be withdrawn?
If enrolling on the Automatic Payment plan online, your enrollment will be the next business day. If today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
If you are enrolling using our mail in form, we will process your request two to three business days after receiving it. Depending on when your bill is due and when we process your request, we may use your Automatic Payment Plan option during the current month.
You can look at your My Account the day before your bill is due. If Automatic Payment Plan is listed under Your Current Products and Services, your Automatic Payment Plan will be used to pay your bill.
Once you are enrolled, the words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
+
Will I still receive a bill in the mail?
Yes. You will continue to receive a paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill paperless billing. To enroll, select "View my Bill" from the Billing / Payment tab.
+
What if I change banks or want to use a different credit card?
To change your banking information, sign in and select the My Payment Preferences link from the left navigation of the My Account tab. Follow the prompts to change your bank or credit card information.
+
My credit card has expired what should I do?
1. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
2. Select the "Delete" button to remove your expiring credit/debit card.
3. Once you have deleted your card information, choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
4. Select the "Add Credit/Debit Card" button to add your new card information.
Additional instructions if you are an Automatic Payment Plan customer:
To continue in the Automatic Payment Plan you must complete the steps below. Otherwise your Automatic Payment Plan will end.
5. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
6. Click on "Enroll in Automatic Payment Method" button at the bottom of
the screen and select the credit/debit card you just added as the payment method to use for Automatic Payment.
Note: if today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
+
How do I unenroll from Automatic Payment?
+
Can I still make a one-time or scheduled online payment if I’m signed up for Automatic Payment?
Yes. Even though you are an Automatic Payment customer, we will accept any payment amount at anytime. From the Billing /Payment tab, select "Pay my Bill" then "Make a Payment." Follow the prompts to make a payment. On the due date for your recurring payment, DTE Energy will take out only what you owe.
For example, your account currently has a $15 statement balance that will be automatically paid by your Automatic Payment program on August 17. However, on August 10, you login and make a one-time payment of $10. Now, on August 17, DTE Energy will only automatically take $5 from your elected payment method.
+
Why was my payment declined?
We are unable to process your payment. It has been declined by your financial institution for reasons such as:
- Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
- Your bank account information is incorrect. Go to Payment Preferences to correct it.
- Insufficient funds. Please choose another form of payment.
- Your financial institution has placed a hold on your account. Please contact your bank or credit card company directly.
| |
top
Click the question to view the answer. Click again to close.
+
What is DTE Energy's bill payment policy?
We bill on a monthly basis. Bills are due 17 days after mailing. If you are mailing your payment, please allow 5-7 days for postal delivery to assure your payment arrives before the due date. Balances not paid in full by the due date will be charged a 2% late fee, and the account may become eligible for shut-off action at either or both meters.
Any additional program a customer is enrolled in - such as Home Protection Plus® - is subject to the terms of that existing contract, and may be discontinued if the bill is not paid in full (or per the existing payment arrangement) each month.
If you are having difficulty meeting your financial obligations, we encourage you to take advantage of our payment agreement or payment assistance programs. Information on both os these options is found under the main Billing/Payment navigation tab.
+
What does it mean when my payment is shown as "declined"?
We are unable to process your payment. It has been declined by your financial institution for reasons such as:
- Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
- Your bank account information is incorrect. Go to Payment Preferences to correct it.
- Insufficient funds. Please choose another form of payment.
- Your financial institution has placed a hold on your account. Please contact your bank or credit card company directly.
+
What is the maximum payment amount I can make for an immediate or scheduled payment?
The credit card limit is $99,999.99 and the check payment limit is $499,999.99
top
Pay my Bill
