Natural Gas System Improvements Frequently Asked Questions
DTE owns the natural gas meters in customers’ homes and businesses. The Michigan Public Service Commission has given us permission to install, inspect, test, repair, turn off, relocate or remove our meters, and has required us to move all meters outside by 2028.
If we contact you to move your meter – based on its age, condition or inspection history – you will not be charged. If you decide you would prefer an outside meter for whatever reason and we have not contacted you, you will be charged for the move. Your monthly bill does not change after a meter move.
An approved DTE contractor may ask to come inside to inspect your sewer line using a special video camera. The inspection, which can take place before or after work is performed at your property, is an important step to ensure our work does not interfere with existing underground pipes or utility lines.
Typically, your new natural gas meter will be located as close as possible to the existing natural gas service line. In some cases, safety standards or other issues will require a different location. Our crew will work with you to determine a suitable location.
Please speak with a DTE crew member working in your area and they will arrange to have a planner visit your property to explain details and fees.
The Michigan Public Service Commission has mandated the meter move out program; it is not voluntary. Meters are being moved outside to improve the safety and reliability of your natural gas service.
If, after several attempts, you refuse to allow us to enter your property to move your meter, your service will be disconnected. It will take a minimum of five days for us to return to your home to reconnect your service.
To have your service reconnected, please call (800) 477-4747.
If you currently have natural gas service for your home or business, DTE will move your meter and turn on your service — regardless of your account status.
If you’re having trouble paying your bill, visit our General Assistance page or reach out to one of the Energy Assistance Agencies in your area.
Safety is our top priority, and we take several steps to keep you and our crew members safe. These include:
- A free system check – we make sure your system and appliances are working and vented properly.
- We shut off gas and test your system before restarting it.
- Specially trained technicians follow strict safety procedures.