Power outages can be easier to cope with if you keep these tips in mind…
- Assemble an emergency kit in advance. It should include...
- Battery-powered radio or television. The news media will provide updates on when electricity will be restored
- Flashlights or battery-operated lanterns
- Extra batteries
- Candles with holders
- Bottled water
- Manual can opener
- Nonperishable food
- Disposable plates and utensils
- Wind-up or battery-powered clock
- Corded telephone. Cordless phones don't work when the power goes out and your cell phone may not work if cell towers are affected
Make a list of emergency phone numbers
Keep a list of emergency phone numbers handy. Include DTE Energy's toll-free number, 800.477.4747. Call this number and use our automated system to report power outages or downed wires.
You may also report your outage online from a location that has power or by using mobile.dteenergy.com to report an outage from your mobile device.
- Other preparedness tips
- If you use electrically powered life-support equipment, ask your doctor about emergency battery backup systems.
- Protect sensitive electronic equipment, such as computers, televisions and other devices, with surge suppressors.
- Make sure you know how to safely reset your circuit breaker or change fuses. Keep extra fuses on hand.
- If a well is your source for water, plan ahead to determine how you will get drinking water. Store containers of water for cooking and washing.
- Know how to open your garage door manually if it is equipped with an automatic opener.
The Federal Emergency Management Agency (FEMA) offers additional emergency preparedness tips. Call 800.480.2520 or visit fema.gov.
Report your outage or voltage problem
- Check your neighborhood. If you are the only one without power, check your circuit breakers or fuses. Reset or replace them as necessary.
- Report a power outage or downed wire online or call 800.477.4747 and use our automated phone system. Please do not assume we know you are without power or that a line is down.
- If you have power, but are experiencing low-voltage conditions, shut off motor-driven appliances and equipment to avoid damage. Unplug sensitive electronic devices, such as televisions and computers. Report low-voltage conditions online or by calling 800.477.4747.
- Stay at least 20 feet away from downed power lines because they may be charged with electricity. Keep children and pets away, too.
- Now customers can use their iPhone or Android phone to report a power problem using the DTE Energy Outage Center app. The app is available free of charge from the Apple Store and Android Market. Customers can report an outage, check on the status of an outage, and view our outage map, all from their smart phones.
During an extended power outage…
- Unplug all motor-driven appliances (refrigerators and freezers), heat-producing appliances (stoves, curling irons, etc.) and sensitive electronic equipment (televisions, stereos and computers) to minimize the danger of fire and to prevent an electrical overload when power is restored. Leave one light on so you'll know when power is restored.
- Keep refrigerator, freezer and cooler doors closed as much as possible. If power will be out for a long time, contact a dry ice distributor. Find a local dry ice distributor in your phone book or online at yellowpages.com.
Get a restoration estimate
- For a status report on your power outage, check online or call 800.477.4747 and use our automated system.
- During severe storms, it may take several hours for us to analyze the extent of electric system damage and develop restoration schedules. Estimates may be revised if damage is more severe than anticipated or continuing severe weather delays our restoration efforts.