Natural Gas Emergency

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If you smell or suspect a gas leak, leave the area immediately. Once you are in a safe place, call 911 and then call our Gas Leak Hotline at (800) 947-5000.

Si huele o sospecha que hay una fuga de gas, abandone la zona inmediatamente. Una vez que se encuentre en un lugar seguro, llame al 911 y, a continuación, llame a nuestra línea directa para fugas de gas al (800) 947-5000.

في حال شممت رائحة غاز أو شككت بوجود تسرب، غادر المكان على الفور. عندما تصل الى مكان آمن، اتصل على الفور بالرقم 911 وثم اتصل بخطنا الساخن المخصص لتسرب الغاز على الرقم 5000-947 (800).

Know the Danger Signs of a Gas Leak.

Watch this video to learn what to do if you suspect a natural gas leak.

If you suspect a gas leak, DO NOT:

X iconDO NOT attempt to locate the leak.
X iconDO NOT use any equipment or machinery. This includes appliances, doorbells, garage door openers, light switches, landlines and mobile phones.
X iconDO NOT smoke, light matches or use a lighter. Avoid the use of all open flames.
X iconDO NOT re-enter until first responders or DTE says it is safe to do so. 

If you suspect a gas leak:

Leave the area immediately. Go to an outside location where you can no longer smell natural gas.
Call 911 when in a safe location away from the gas leak.
Call the DTE Gas Leak Hotline at (800) 947-5000
Warn others to stay away from the area.

Know How to Detect a Gas Leak.

Use your senses of smell, sight and sound to determine the presence of natural gas.

Smell

The most obvious sign of a natural gas leak is an odor like rotten eggs or a burnt match. We add a harmless substance to natural gas so it stinks and is easier to detect.

Illustration of an eye

Illustration of an eye

Sight

Watch for visible signs of a potential natural gas leak:

  • Dead or discolored vegetation in an otherwise green area
  • Unusually dry or hardened soil
  • Continuous bubbling in wet or flooded areas
  • A patch of frozen ground in summer or melted snow in winter
  • Flames from a possible leak that has been ignited
  • Debris blowing from a hole in the ground

Sound

Gas leaks often make a blowing or hissing sound.

 

Don’t rely on sense of smell alone!

Remember not to rely on sense of smell alone to detect a gas leak. Some people are not able to smell the odor because of a diminished sense of smell or if the odor is masked by aromas from candles or air fresheners.

More Natural Gas Safety Resources

Home Safety

Get tips on staying safe with natural gas and avoiding carbon monoxide risks.

Pipeline Safety

See how our commitment to safety extends across our 41,500-mile natural gas pipeline system.

BEFORE You Dig: Call 811

Before you or a contractor begin digging on your property, call 811 or visit MISS DIG 811 to know what lies below ground. It's free, it’s the law, and it prevents accidents.