What are the eligibility rules for AutoPay?

Customers who maintain an overdue balance of 90 days or more are not eligible for this payment option. Also, customers who have had two or more payments returned by their financial institution may not use a checking or savings account. Any customer enrolled in AutoPay meeting one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.

If I enroll in AutoPay, when will my first payment be withdrawn?

If enrolling in AutoPay online, your enrollment will be effective the next business day. If today is your due date, please make a one-time payment as your AutoPay enrollment will not be effective until the next business day. If you are enrolling by mail, we will process your request two to three business days after receiving it. If your bill is due within the next few days, please make a one-time payment to avoid any late fees. Once you are enrolled, the My Current Bill page will show the amount that will be withdrawn on your next due date.

Will I still receive a bill in the mail?

Yes, enrollment in AutoPay does not affect your paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill Paperless Billing.

What if I change banks or want to use a different credit card?

To update, change or add a new payment method for AutoPay, follow these simple instructions.

Can I still make a one-time or scheduled online payment if I'm signed up for AutoPay?

Yes, even though you are an AutoPay customer, we will accept any payment amount at any time. On the due date, DTE Energy will take out the remaining balance. For example, imagine your account currently has a $15 statement balance that will be automatically paid by your AutoPay program on August 17. However, on August 10, you log in and make a one-time payment of $10. On August 17, DTE Energy will only automatically take $5 from your elected payment method.

Electric Service

Electricity enables us to live more comfortably, securely and efficiently than ever before through smart phones, electric vehicles, smart homes and smart grid technology.

To see more work DTE is doing in your community to improve reliability use the Power Improvements Map.

Electricity Benefits

Affordable

Lighting accounts for about 20% of a typical electric bill. ENERGY STAR^® LED light bulbs use up to 90% less energy and last 15 times longer than incandescent light bulbs. Plus, switching to LED bulbs can save about $55 in electricity costs over the lifetime of a bulb.

Convenient

Electricity is there when you need it. We build and maintain the generation facilities and distribution system to get electricity to you at the speed of light, the blink of a computer screen, the whir of a hair dryer, the… well, you know… everything to power your life.

Flexible

Optimize your electric consumption by installing timers and setback thermostats that control lighting, heating and cooling automatically and in sync with your schedule. During the summer, for every degree above 72 you set your thermostat, you could reduce your cooling bill by 3 percent. You can also save more with DTE Rate Programs that offer special discounts for off-peak electric use.

Reliable

We are committed to reducing power outages by 30% while cutting outage time in half by 2029. To help do this, DTE is continuing its work to build the grid of the future. From fully automating our grid using smart devices, to strategically burying overhead wires, to strengthening our existing infrastructure, the work will reduce both the number and length of outages, while supporting the growth of our state. See work happening in your community using our Power Improvements Map.

Environmentally Friendly

DTE has 50 plus wind and solar parks in our renewable energy portfolio, generating enough clean energy to power nearly 700,000 homes. By 2025, we will invest an additional $2.8 billion in renewable energy infrastructure and double our generation from these clean energy resources. Currently, 15% of the energy we provide to our customers comes from renewable resources. You can attribute a greater percentage of your electricity use to renewable energy and help accelerate the development of Michigan-made wind and solar parks by enrolling in our MIGreenPower program.

You can also reduce your impact by reducing your energy use through energy efficiency products and behavioral changes.

Economical

In addition to being good for the world we live in, replacing an energy-inefficient appliance with new energy-wise product can also save you money each month. Additionally, DTE Energy can recycle your outdated appliances for you. Not only will we pick up your old refrigerator or freezer and reprocess 95 percent of the components, we will also mail you a check for $50 each. We’ll also pay $20 for an old working room air conditioner or dehumidifier picked up at the same time. Visit our Save Energy section to learn more about the ways you can conserve resources while saving money.