A card processing fee is applied to credit or debit card payments to cover charges from payment processors. This is a standard practice across many companies that use third-party processors. By making this change, we ensure that only customers who choose to pay by card cover their costs, rather than all customers sharing those costs through overall rates.

Card processing fees go directly to the third-party processor, Paymentus. DTE does not benefit or receive any portion of the processing fees.

The third-party payment processor adds a card processing fee to each credit or debit card payment. For example, if you pay your bill with a card twice in one month, two processing fees will be added. 

Yes, the third-party payment processor adds a card processing fee to each credit or debit card payment. That means if you split your payment between two cards, two processing fees will be added. 

If you pay multiple accounts at once with a credit or debit card, the third-party payment processor considers each account a separate transaction and charges a card processing fee for each account. That means if you pay three accounts with one card, three processing fees will be added. 

You can always switch from eBill Paperless Billing to paper statements, but the way you receive your statement is not connected to card processing fees. That means if you switch from eBill Paperless Billing to paper statements, card processing fees will still apply when paying your energy bill with a credit or debit card, but these fees will not appear on your actual energy bill.

Commercial accounts typically have higher transaction amounts and additional processing requirements, which result in higher processing costs from the third-party payment card processor. The $9.99 fee for commercial accounts reflects these higher costs.

Yes, but the processing fee will apply to each payment made with a gift card or prepaid card because they’re processed as card transactions.

You can pay your bill without a checking or savings account through the following payment methods:

Cash: 

• At a DTE Bill Payment Kiosk, which is fee-free. 
• Through an authorized payment agent.

Money order or cashier’s check:

• Pay with a money order through an authorized payment agent.
• Mail a money order or cashier’s check to: 
  DTE Energy  

  P.O. Box 740786  

  Cincinnati, OH 45274
  Please allow five business days for U.S. Postal Service delivery to ensure your payment is received and processed by the due date.

A flat processing fee ensures you know the amount to expect each time you pay your bill with a card, instead of the fee fluctuating as a percentage of your bill. The flat fee covers the third-party payment processing costs and is consistent with what payment processors charge other energy companies.

Yes. Bank account (ACH) payments, which are a standard payment method used by millions of customers nationwide, are securely transmitted, encrypted and never stored or viewed by DTE. Payments are processed using tokenized methods — meaning your account information is replaced with a random code — to protect your privacy.

To re-add your credit or debit card for AutoPay:

1. Sign in to My Payment Programs and select “Manage AutoPay.”
2. Select the "Update Payment Method" button.
3. On the "Update Payment Method" page, select "Add Payment Method."
4. When you're finished entering the new payment method's details, choose the "Add Payment Method" button.
5. Select the "Update AutoPay" button.

 A payment method can be added if four or fewer saved payment methods are on file. If you have five saved payment methods on file, you’ll need to delete one payment method to add another on the “My Payment Methods” page.

Commercial accounts with annual bill amounts less than $50,000 are eligible for AutoPay with a credit or debit card.

We credit your DTE account the same day you submit your payment. However, your bank may take 3-5 days to process the transaction — meaning that’s when the money is actually withdrawn from your account. This delay won’t affect your payment date or make your bill appear late, it only affects when the funds leave your bank.

If you are a commercial customer that uses an ACH debit block to prevent unauthorized electronic debits from your checking account, you will need to authorize DTE Energy's payment processor before making payments through DTE's electronic payment channels, including dteenergy.com, the DTE mobile app, by phone using our automated payment system or through Customer Service. Failing to add an exception for DTE to your block will result in your payments being declined by your bank and may result in late fees or other penalties.

Provide the following information to your bank or finance team to add to your block or filter:

• Company name: Paymentus
• Originator ID (company ID): 0000000160